Shipping Policy
Shipping Information
1. Order Processing Time
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All orders are processed within 3–5 business days.
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Orders are not processed or shipped on weekends or public holidays.
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During periods of high order volume, shipments may be delayed by a few days. Please allow additional time for delivery.
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If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates
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Shipping charges are calculated and displayed at checkout.
Delivery estimates:
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Within New Zealand:
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1–3 business days to central areas
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+1–2 additional days for remote areas
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To Australia (FedEx services):
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FedEx Priority: 1–2 business days to central areas (+1 day for remote)
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FedEx Economy: 2–4 business days to central areas (+1–2 days for remote)
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Note: Delivery delays can occasionally occur.
3. Shipment to P.O. Boxes
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We ship to addresses within New Zealand and Australia, including P.O. Boxes.
4. Shipment Confirmation & Order Tracking
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You will receive a Shipment Confirmation Email with a tracking number once your order has shipped.
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The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
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We are not responsible for any customs duties, taxes, or fees applied to your order.
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All charges imposed during or after shipping (e.g., tariffs, taxes) are the customer’s responsibility.
6. Damages
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We are not liable for any products damaged or lost during shipping.
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If you receive a damaged order, please contact the shipment carrier to file a claim.
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Save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policy
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We currently ship only within New Zealand and Australia.
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Shipping to other countries may be arranged on request. Please contact us at:
8. Returns Policy
For return and refund inquiries, please contact: