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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.petpro.co.nz

Privacy Policy

Effective Date: March 2025
Websites Covered:

This Privacy Policy applies to all your dealings with MML Consumer Products Limited ("MML", "our", "us", "we") through the websites listed above ("Websites") and any other interaction you have with us as described below.

1. About This Privacy Policy

This Privacy Policy outlines how we collect, use, store, and disclose your personal information. We are committed to protecting your privacy and complying with applicable privacy laws, including:

  • New Zealand Privacy Act 2020 ("NZ Privacy Act")

  • Australian Privacy Act 1988 ("AU Privacy Act") and the Australian Privacy Principles (APPs)

"Personal information" refers to any information about an identifiable individual under these Acts, including sensitive data such as your pet’s health information.

This Policy explains:

  • What personal information we collect

  • How we collect, use, store, and disclose it

  • Your rights to access, correct, or opt out of certain uses

  • How to contact us with privacy concerns

By providing us with your personal information, you agree to the terms of this Policy.

2. Collection of Your Personal Information

You may choose not to provide personal information, but doing so may limit our ability to deliver certain products or services.

a) When You Are an MML Customer

We collect information such as:

  • Name, email address, physical address, contact number

  • Pet details (e.g., name, breed, age, gender, desexed status, vaccination history, microchip number, healthcare info)

Collected via:

  • Office visits

  • Website forms

  • PetPro membership enrollment

  • Social media, phone, live chat, or email

  • Competitions or trade promotions

Note: You will be informed at the point of collection about how your data will be used and who it may be shared with.

When you create an MML account, you are automatically enrolled in our newsletter and/or Loyalty Programme unless you opt out.

b) When You Use Our Websites

  • Browsing: No personal info is collected unless submitted. We use cookies and analytics (e.g., Google Analytics) to gather anonymous usage data.

  • Submissions: When you fill out forms (e.g., sign-ups, newsletter subscriptions), we collect:

    • Name, contact details, and pet info

    • Browsing data linked to your submission

Anonymity: You may interact with us anonymously or under a pseudonym where practical, unless we need to identify you for service delivery.

c) When You Purchase Products or Services

Payments are processed through third-party providers (e.g., Afterpay, Stripe, PayPal, or your bank). We do not store your credit/debit card details. Please refer to their respective privacy policies for details.

Security Measures:

  • SSL encryption for secure data transmission

  • Regular security audits

d) Unsolicited Information

If we receive personal info we didn’t request (e.g., via email or social media), we will assess if it’s lawful to retain. If not, we will securely destroy or de-identify it unless required by law.

3. User-Generated Content

When submitting content (e.g., reviews, photos, posts) to our Websites or social media:

  • You confirm ownership or rights to the content

  • Content must not be offensive, illegal, or infringe on IP

  • You grant MML a royalty-free, perpetual, non-exclusive worldwide license to use it for business purposes (e.g., marketing)

We may edit or remove submissions (excluding customer reviews). Contact us at enquiries@mml.co.nz if content breaches our guidelines.

4. Use of Your Personal Information

We use personal data only for the purposes it was collected, including:

  • Processing and fulfilling orders

  • Communicating updates on products, services, or promotions

  • Improving customer support and website experience

  • Statistical analysis

  • Meeting legal obligations

  • Protecting legal rights

  • Any purpose you explicitly authorise

We strive to keep your information accurate and up-to-date.

5. Disclosure of Personal Information

We do not sell, rent, or trade personal data. Information may be shared with third parties only for purposes outlined above, such as:

  • Service providers (e.g., payment processors, delivery partners)

  • Advertising partners (anonymized data only)

  • Vendors supporting our operations

Cross-Border Disclosures:
If data is transferred outside of New Zealand:

  • We ensure comparable privacy protections exist, or

  • Use enforceable contractual terms, or

  • Obtain your consent after informing you of the risks

6. Storage and Security

Your personal information is securely stored using:

  • Encrypted servers

  • Access controls

  • Regular audits

Retention: We retain data for 7 years from your last interaction, as required by NZ tax law. After that, we securely delete or de-identify your data.

7. Your Rights

You have the right to:

  • Access your data by emailing enquiries@mml.co.nz (response within 20 working days)

  • Request correction of inaccurate data (we will update or note the correction request within 20 working days)

  • Opt out of marketing by using unsubscribe links or updating account preferences

8. External Links

Our Websites may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. Notifiable Privacy Breaches

In the event of a serious privacy breach (as defined under the NZ or AU Privacy Acts), we will notify affected individuals and relevant authorities (NZ Privacy Commissioner and/or Australian OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Revisions will be posted on our Websites with the updated effective date. Please review regularly.

11. Contact Us

For privacy-related queries, complaints, or to exercise your rights:

Email:enquiries@mml.co.nz
Mailing Address:
MML Consumer Products Limited
PO BOX 28 360, Remuera 1541
Auckland, New Zealand

We will respond within 20 working days. If unresolved, you may contact:

Note: Please verify the postal address via the NZ Companies Office or an official MML source.

12. Governing Law

This Privacy Policy is governed by the laws of New Zealand and, where applicable, Australia, ensuring compliance with both jurisdictions’ privacy requirements.